OUR REFUNDS POLICY
11.1 If you need to cancel an order with us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Goods in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
(b) If you have received your goods and consider that they are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the defective Goods in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11.3 It is not our policy to provide a refund for Goods. This does not affect your statutory rights.